![]() Any order is cancelled within 24 hours of payment confirmation will be eligible for a fully refund. Variation can occur due to differences in computer monitor colours and/or the nature of the medium eg hand painted are painted by real artists and not exact copies eg a print. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Please note All artworks from Direct Art are 100% hand-painted, and there maybe 5%-20% slight variations. ![]() We do not offer refund on items that have been wrongly selected or change of mind. ![]() Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage./span> Direct Art will not refund paintings if customer accepts a damaged box from the courier or Australia post. Please do not accept packages if they are damaged, creased or torn. Paintings with quality issues eg more than a 20% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order.ĭamaged paintings are extremely rare. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. number.Īll returned items must be in brand-new condition, unused and with the original packaging. number prominently on the outside of the package to reduce the return process time.Īll items must be returned to Direct Art within 7 days from the release of the R.A. We will require the Customer to show the R.A. Before initiating a return service, we suggest the customer prepare the invoice number and product name in order to reduce the process time Customer will be required to provide proof of purchase. Please contact us by e-mail for return instructions and a Return Authorization (R.A.) number.Ī Return Authorization (R.A.) number must be obtained from Direct Art in the event that items are to be returned. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 30 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Your painting will be sent to you in an art tube - you can then frame it yourself or take it to your local framer.ĭirect Art is committed to make our customers are 100% satisfied with their purchase. Option 3: Choose Canvas Only if you want to frame the painting yourself. The back of the Stretched Gallery Wrap looks like the image below - it has a hanging wire! You receive your stretched gallery wrap painting ready to hang - with a hanging wire attached behind. If you want the frameless modern gallery wrap look the you only need to choose Stretched Gallery Wrap from the finish option dropdown. Option 2: Choose a Gallery Wrap Stretched Painting. * Below is an example of a customer who chose the Gold Ornate frame ![]() You only need to choose one and the painting will be sent to you framed and ready to hang. Choose an outer frame - see images below. Professional Artists - Museum Quality Paintings - No prints or computer generated techniquesĪustralian Owned and Operated - Local ContactĪustralia's number one Oil Painting supplier with 7+ years of delivering masterpieces Austrlalia wide.įraming Options: You have 3 choices Option 1. 100% Hand Painted Oil Paintings on Canvas!
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